Improving cancer services through patient involvement / Jonathan Tritter ... [and others] ; foreword by Mike Richards.

Format:

Book

Contributor:

Tritter, Jonathan Q., 1965-

Language:

English

Subjects (All):

Cancer--Patients--Services for--Great Britain.

Cancer.

Patient participation.

Neoplasms--therapy.

Cancer--Patients--Services for.

Cancer--Patients.

United Kingdom.

Oncology Service, Hospital--trends.

Patient Participation--methods.

Program Evaluation.

Great Britain.

Medical Subjects:

Neoplasms--therapy.

United Kingdom.

Oncology Service, Hospital--trends.

Patient Participation--methods.

Program Evaluation.

Physical Description:

iv, 215 pages : illustrations ; 25 cm

Place of Publication:

Abingdon, Oxon, U.K. : Radcliffe Medical Press, [2004]

Summary:

This book provides a clear approach to establishing a user involvement system in a healthcare organisation and its potential impact on cancer services. Using a toolkit style approach, drawing on examples of successful past projects and case studies to provide evidence of good practice, it describes how to plan and implement different stages of user involvement, enabling organisations to draw on user experience and expertise to evaluate, develop and improve the quality of service that they provide. Members of regional cancer networks, multidisciplinary cancer care teams, and all those involved in the NHS cancer services will find this toolkit interesting reading.

Contents:

Part 1 The user involvement cycle 1

Section 1 Introducing the Toolkit 3

Section 2 Identifying service users 13

Section 3 Defining the aims of user involvement 31

Section 4 Mapping user involvement 47

Section 5 Documenting service user experiences 57

Section 6 Involving users in service evaluation and development 71

Section 7 Developing and evaluating a user involvement system 81

Section 8 Implementation and dissemination 93

Section 9 Professional education and training for user involvement 111

Section 10 Ethical issues 119

Appendix Commission for Health Improvement guidelines on user involvement 125

Part 2 Tools and methods 129

Section 1 A glossary of tools and methods for user involvement 131

Section 2 Methods and procedures 137

A The nominal group technique 138

B A Delphi survey 142

C A user involvement mapping questionnaire 144

D Running a focus group 149

E Interviews 152

F Setting up a website 155

G Developing a newsletter 156

H Running a workshop 157

I A user involvement training programme 159

Section 3 Research tools validated during the project 167

A Questionnaire for mapping user involvement 168

B Nominal group technique scoring sheets 176

C Delphi questionnaire 179

E A consensus statement for user involvement in cancer services 191

F A consensus statement: long version 192

G Criteria for evaluating user involvement 194

H A user involvement questionnaire 197.

Notes:

Includes bibliographical references and index.

ISBN:

1857758447

OCLC:

52565744