Crisis communications : lessons from September 11 / edited by A. Michael Noll.

Format:

Book

Contributor:

Noll, A. Michael.

Language:

English

Subjects (All):

Terrorism and mass media.

Communication, International.

September 11 Terrorist Attacks, 2001.

Physical Description:

xxi, 231 pages : illustrations ; 23 cm

Place of Publication:

Lanham, Md. : Rowman & Littlefield, [2003]

Summary:

On September 11, 2001, AT&T's traffic was 40 percent greater than its previous busiest day. Wireless calls were made from the besieged airplanes and buildings-the human voice had a calming influence on people affected by the crisis. E-mail was used to overcome distance and time zones. Storytelling played an important role both in conveying information and in coping with the disaster. Building on the events of 9/11 and its lessons, Crisis Communications features an international cast of top contributors exploring emergency communications during times of crisis. Together, they evaluate the use, performance, and effects of traditional mass media (radio, TV, print), newer media (Internet, e-mail), conventional telecommunications (telephones, cell phones), and interpersonal communication in emergency situations. Applying what has been learned from the behavior of the mass media in past crises, the contributors clearly show the central role of communications on September 11. They establish how people learned of the tragedy and how they responded; examine the effects of media globalization on terrorism; and, in many cases, give specific advice for the future.

Contents:

Introduction: A Global Tragedy / A. Michael Noll xi

1 The Functions and Uses of Media during the September 11 Crisis and Its Aftermath / John Carey 1

2 Diffusion of News of the September 11 Terrorist Attacks / Everett M. Rogers 17

3 Civic Actions after September 11: A Communication Infrastructure Perspective / Elisia L. Cohen, Sandra J. Ball-Rokeach, Joo-Young Jung, Yong-Chan Kim 31

4 Communication during the World Trade Center Disaster: Causes of Failure, Lessons, Recommendations / Jonathan Liebenau 45

5 Response, Restoration, and Recovery: September 11 and New York City's Digital Networks / Mitchell L. Moss, Anthony Townsend 55

6 The Social Dynamics of Wireless on September 11: Reconfiguring Access / William H. Dutton, Frank Nainoa 69

7 The Telephone as a Medium of Faith, Hope, Terror, and Redemption: America, September 11 / James E. Katz, Ronald E. Rice 83

8 A Content Analysis of American Network Newscasts before 9/11 / Jeremy Harris Lipschultz 99

9 Something's Happened: Fictional Media as a Recovery Mechanism / Fiona McNee 113

10 September 11 in Germany and the United States: Reporting, Reception, and Interpretation / Joachim W. H. Haes 125

11 The Internet as a News Medium for the Crisis News of Terrorist Attacks in the United States / Pille Vengerfeldt 133

12 The Internet and the Demand for News: Macro- and Microevidence / Paul N. Rappoport, James Alleman 149

13 History and September 11: A Comparison of Online and Network TV Discourses / Patrick Martin, Sean Phelan 167

14 From Disaster Marathon to Media Event: Live Television's Performance on September 11, 2001 and September 11, 2002 / Menahem Blondheim, Tamar Liebes 185

15 Globalization Isn't New, and Antiglobalization Isn't Either: September 11 and the History of Nations / James William Carey 199

16 Is There a bin Laden in the Audience? Considering the Events of September 11 as a Possible Boomerang Effect of the Globalization of U.S. Mass Communication / Rene-Jean Ravault 205

Epilogue: "The Bell Rang and We Answered" / Peter Clarke 213.

Notes:

Includes bibliographical references and index.

ISBN:

0742525422

0742525430

OCLC:

52348885