Quality audits for improved performance / Dennis R. Arter.

Format:

Book

Author/Creator:

Arter, Dennis R., 1947-

Language:

English

Subjects (All):

Quality control--Auditing.

Quality control.

Physical Description:

x, 142 pages : illustrations ; 23 cm

Edition:

Third edition.

Place of Publication:

Milwaukee, Wis. : ASQ Quality Press, [2003]

Contents:

Things both old and new x

Brief history of auditing 1

General model of auditing 4

Who's auditing whom? 5

The compliance audit 6

Shortcomings of the compliance audit 8

Performance audits 9

Performance audit applications 10

Product audits 11

Process audits 12

System audits 15

Six kinds of audits 17

Management principles 18

Fundamental rules for auditing 19

May auditors say good things? 20

A different philosophy 20

Chapter 2 Audit Program Manager 23

Accountability 23

Audit schedule 23

Resources for the audit program 24

The client 27

Chapter 3 Preparation 29

Phases of the audit 29

Steps in the preparation phase 30

The audit team 33

Second rule of auditing 40

Authority 40

Requirements 41

Understand the process 46

Audit plan 48

Evaluate documents 52

Work papers 54

Chapter 4 Performance 67

Opening meeting 67

Gather the facts 70

Tracing 71

Interviews 72

Interview technique 73

Perceptions 78

Team meetings 79

Daily briefings 80

Onward 81

Chapter 5 Reporting 83

The report is your product 83

Report characteristics 83

Desire to trust 84

Inferences 84

Judgments 85

Pain and pleasure 85

Findings 86

Preparing the finding sheets 86

Recommendations 91

Presenting your information 92

Six or less 93

Overall conclusions 94

Exit meeting 94

Formal report 97

Report distribution 101

Distribution of the report 105

Wrap-up 106

Chapter 6 Follow-up and Closure 109

Closure phase 109

Remedial action 109

Corrective action 111

Corrective action response 113

Adequacy of the response 113

Records 114

Personnel qualification 120

Scheduling 120

Audit planning 121

Performance 122

Audit report 123

Follow-up 124

Records 124

Forms 125.

Notes:

Includes bibliographical references and index.

ISBN:

0873895703

OCLC:

50803501