Virtual teams that work : creating conditions for virtual team effectiveness / Cristina B. Gibson, Susan G. Cohen, editors.

Format:

Book

Contributor:

Gibson, Cristina B.

Cohen, Susan G.

Class of 1953 Fund.

Series:

Jossey-Bass business & management series

The Jossey-Bass business & management series

Language:

English

Subjects (All):

Virtual work teams.

Teams in the workplace.

Leadership.

Computer conferencing.

Physical Description:

xxviii, 436 pages : illustrations ; 25 cm.

Edition:

First edition.

Place of Publication:

San Francisco : Jossey-Bass, [2003]

Summary:

"Virtual Teams That Work "offers a much-needed, comprehensive guidebook for business leaders and managers who want to create the organizational conditions that will help virtual teams thrive. Each chapter in this important book focuses on best practices and includes case studies and illustrative examples from a wide variety of companies, including British Petroleum, Lucent Technologies, Ramtech, SoftCo, and Whirlpool Corporation. These real-life examples demonstrate how the principles identified in the book play out within virtual teams. "Virtual Teams That Work "shows how organizations can put in place the structure to help team members who speak different languages and have different cultural values develop effective ways of communicating when there is little opportunity for the members to meet face-to-face. The authors also reveal how organizations can implement performance management and reward systems that will motivate team members to cooperate across multiple boundaries. And they offer the information to determine which technologies best fit a variety of virtual-team tasks and the level of information technology support needed.

Contents:

1 In the Beginning: Introduction and Framework / Susan G. Cohen, Cristina B. Gibson 1

Part 1 Establishing the Foundation: Shared Understanding, Integration, and Trust 15

2 Knowledge Sharing and Shared Understanding in Virtual Teams / Pamela J. Hinds, Suzanne P. Weisband 21

3 Managing the Global New Product Development Network: A Sense-Making Perspective / Susan Albers Mohrman, Janice A. Klein, David Finegold 37

4 Building Trust: Effective Multicultural Communication Processes in Virtual Teams / Cristina B. Gibson, Jennifer A. Manuel 59

Part 2 The Raw Materials: People and Context 89

5 Building a Winning Virtual Team: KSAs, Selection, Training, and Evaluation / Richard Blackburn, Stacie Furst, Benson Rosen 95

6 Pay Systems for Virtual Teams / Edward E. Lawler III 121

7 Meeting the Performance Challenge: Calculating Return on Investment for Virtual Teams / Alec R. Levenson, Susan G. Cohen 145

Part 3 Constructing the Design: Leadership, Knowledge Management, and Information Sharing 177

8 Exploring Emerging Leadership in Virtual Teams / Kristi Lewis Tyran, Craig K. Tyran, Morgan Shepherd 183

9 Designing the Knowledge-Management Infrastructure for Virtual Teams: Building and Using Social Networks and Social Capital / Martha L. Maznevski, Nicholas A. Athanassiou 196

10 Overcoming Barriers to Information Sharing in Virtual Teams / Catherine Durnell Cramton, Kara L. Orvis 214

Part 4 Wiring that Connects: Implementing Information Technology 233

11 Context, Task, and the Evolution of Technology Use in Global Virtual Teams / Kenneth Riopelle, Julia C. Gluesing, Tara C. Alcordo, Marietta L. Baba, David Britt, Willie McKether, Leslie Monplaisir, Hilary Horn Ratner, Kimberly Harris Wagner 239

12 Technology Alignment and Adaptation for Virtual Teams Involved in Unstructured Knowledge Work / Nelson King, Ann Majchrzak 265

13 Team or Community of Practice: Aligning Tasks, Structures, and Technologies / Arjan Raven 292

Part 5 It's all about Action: Processes and Development 311

14 Influence and Political Processes in Virtual Teams / Efrat Elron, Eran Vigoda 317

15 Conflict and Virtual Teams / Terri L. Griffith, Elizabeth A. Mannix, Margaret A. Neale 335

16 The Development of Global Virtual Teams / Julia C. Gluesing, Tara C. Alcordo, Marietta L. Baba, David Britt, Kimberly Harris Wagner, Willie McKether, Leslie Monplaisir, Hilary Horn Ratner, Kenneth Riopelle 353

17 Closing the Time Gap in Virtual Teams / Janice A. Klein, Astrid Kleinhanns 381

18 The Last Word: Conclusions and Implications / Cristina B. Gibson, Susan G. Cohen 403.

Notes:

Includes bibliographical references and indexes.

Local Notes:

Acquired for the Penn Libraries with assistance from the Class of 1953 Fund.

ISBN:

0787961620

OCLC:

50738153