Signposts to service excellence : the African paradigm / Shepherd Shonhiwa.

Format:

Book

Author/Creator:

Shonhiwa, Shepherd.

Contributor:

Classes of 1883 and 1884 Fund.

Language:

English

Subjects (All):

Customer services--Africa, Sub-Saharan.

Customer services.

Sub-Saharan Africa.

Physical Description:

ix, 150 pages ; 22 cm

Edition:

First edition.

Place of Publication:

Pretoria : University of South Africa, [2001]

Summary:

The background to this book is giving an understanding of the unique characteristics of African people, which tend to be overlooked in business situations. It draws educational parallels between the concept of customer service as a cultural phenomenon and practice in the prominent business enterprises around the world. The author analyses successes and failures in many fields: the business sector, political arena, quasi-government institutions, the public sector, the professions and the grass-roots community. Trends and practices in Africa are presented providing an information resource both within and outside Africa.

Notes:

Includes bibliographical references (page 150 p).

Local Notes:

Acquired for the Penn Libraries with assistance from the Classes of 1883 and 1884 Fund.

ISBN:

1868881687

OCLC:

50622507