Empowering your library : a guide to improving service, productivity, & participation / Connie Christopher.

Format:

Book

Author/Creator:

Christopher, Connie.

Language:

English

Subjects (All):

Library personnel management.

Employee empowerment.

Employee motivation.

Library employees--In-service training.

Library employees.

Library administration--Employee participation.

Library administration.

Communication in library administration.

Leadership--Psychological aspects.

Leadership.

Management--Psychological aspects.

Management.

Physical Description:

x, 75 pages : illustrations ; 28 cm

Place of Publication:

Chicago : American Library Association, 2003.

Summary:

To be competitive with other information providers, libraries and their staff have to offer customers premier access to information, technology and entertainment--without bureaucratic red tape. This means every employee is responsible for ensuring that customers have a good experience with the library. Empowering library employees to address customers' needs sounds ideal--but how is it put into practice? -- By working from the premise that every employee and volunteer has a stake in the library's future, library leaders can harness this power for the library's long-term benefit. As library directors and deputy directors, unit managers, supervisors, trainers and human resource experts, you can transform your library using these clear and comprehensive guidelines. Learn how and why to empower the library, its teams and individual employees Overcome resistance to change and other obstacles Encourage risk-taking, creativity and innovation Access proven tools to motivate, communicate and envision a new future Build library leaders throughout the organization Whether working to empower individuals, teams or the whole library, these guidelines make possible effective management of scarce resources--time, people, and money. They also help enhance your team's morale, innovation, continuous improvement, and customer service--the building blocks for funding libraries' vital and ongoing role in their communities.

Contents:

The case for an empowered library

Empowerment and the learning organization

What about motivation?

Excellent communication

Creating shared vision and trust

The manager's role

Interpersonal and team skills

Emotional intelligence

Empowered library leadership.

Notes:

Includes bibliographical references (pages 69-71) and index.

ISBN:

0838908586

OCLC:

52302209