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The library's continuous improvement fieldbook : 29 ready-to-use tools / Sara Laughlin, Denise Sisco Shockley, Ray Wilson.
LIBRA Z678 .L34 2003
Available from offsite location
- Format:
- Book
- Author/Creator:
- Laughlin, Sara, 1949-
- Language:
- English
- Subjects (All):
- Library administration--Handbooks, manuals, etc.
- Library administration.
- Total quality management--Handbooks, manuals, etc.
- Total quality management.
- United States.
- Library administration--United States--Case studies.
- Total quality management--United States--Case studies.
- Genre:
- Handbooks and manuals.
- Case studies.
- Physical Description:
- ix, 133 pages : illustrations ; 28 cm
- Place of Publication:
- Chicago : American Library Association, 2003.
- Summary:
- Innovations in continuous quality improvement are moving off the manufacturing line, out of the corporation, and into the library. This guide applies quality management concepts to make library processes more effective with 29 practical and easy-to-use templates. Field-tested and refined over three years in nineteen different public libraries, the tools are structured with consistent guidelines. Library success stories and cartoon illustrations bring the principles alive. Examples of library situations, step-by-step instructions, and a section of hints, cautions, and tricks round out each section. Using these "continuous improvement" tools, mapped to the specific outcomes needed, your library team will consistently add value to its community, make a difference to customers, and improve services.
- Contents:
- Overview of Continuous Improvement 1
- Choosing the Right Tools for the Task 4
- Tools for Continuous Improvement
- Affinity Diagram 7
- Agenda 11
- Brainstorming 15
- Cause Analysis 21
- Cause-and-Effect Diagram 25
- Charter 28
- Check Sheet 33
- Consensogram 37
- Criteria Rating Scale 40
- Fishbowl 45
- Flowchart: Deployment 49
- Flowchart: Top Down 54
- Force Field 59
- Gantt Chart 64
- Group Norms 66
- Histogram 69
- Multivoting 74
- Nominal Group Technique 77
- Operational Definition 81
- Pair and Share 84
- Paired Comparison 87
- Pareto Chart 91
- Parking Lot 94
- Plus/Delta 97
- Process Behavior Chart 103
- Run Chart 111
- Scatter Diagram 115
- Visual Synectics 119
- Why-Why 122
- Using the Tools in a Continuously Improving Library 125.
- Notes:
- Includes bibliographical references (pages 131-132).
- ISBN:
- 0838908594
- OCLC:
- 52302190
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