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Beyond customer service : keeping customers for life / Richard F. Gerson ; customized for use in veterinary practices by the American Veterinary Medical Association.
LIBRA SF756.4 .G47 1994
Available from offsite location
- Format:
- Book
- Author/Creator:
- Gerson, Richard F.
- Language:
- English
- Subjects (All):
- Veterinary medicine--Practice.
- Veterinary medicine.
- Customer relations.
- Customer services.
- Physical Description:
- 81 pages : illustrations ; 26 cm
- Place of Publication:
- Menlo Park, Calif. : Crisp Publications, [1994]
- Summary:
- Designed for first level supervisors and upper level managers. Techniques for successful communication.
- ISBN:
- 1560522550
- OCLC:
- 30688109
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