Trust and loyalty in electronic commerce : an agency theory perspective / Zeinab Karake-Shalhoub ; forward by John R. Petty.

Format:

Book

Author/Creator:

Karake-Shalhoub, Zeinab.

Contributor:

Charles R. Anderson Endowment Fund.

Language:

English

Subjects (All):

Electronic commerce.

Electronic commerce--Management.

Information technology--Management.

Information technology.

Physical Description:

xi, 223 pages : illustrations ; 24 cm

Place of Publication:

Westport, CT : Quorum Books, 2002.

Summary:

Karake-Shalhoub uses agency theory to ground her empirical analysis of more than 100 e-commerce firms in this highly readable examination of trust in e-commerce relational exchanges.

Contents:

1. Establishing the Context 1

2. Trust in Electronic Commerce 25

3. Electronic Commerce: A Review 57

4. Information Technology, Agency Theory, and Control 101

5. Methodology and Development of Hypotheses 131

6. Empirical Investigation 161.

Notes:

Includes bibliographical references (pages [197]-217) and index.

Local Notes:

Acquired for the Penn Libraries with assistance from the Charles R. Anderson Endowment Fund.

ISBN:

1567204724

OCLC:

49305849