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Knowledge management : building a competitive advantage in higher education / Andreea M. Serban, Jing Luan, editors.
Van Pelt Library LB2326.3 .K56 2002
Available
- Format:
- Book
- Series:
- New directions for institutional research 0271-0579 ; no. 113.
- New directions for institutional research, 0271-0579 ; no. 113
- Language:
- English
- Subjects (All):
- Education, Higher--Research.
- Education, Higher.
- Knowledge management.
- Physical Description:
- 115 pages : illustrations, charts ; 23 cm.
- Place of Publication:
- San Francisco, Calif. : Jossey-Bass, [2002]
- Contents:
- Overview of knowledge management / Andreea M. Serban, Jing Luan
- Data mining and its applications in higher education / Jing Luan
- Building portals for higher education / Richard A. Pickett, William B. Hamre
- Customer relationship management / Michael Fayerman
- Organizational learning and the case for knowledge-based systems / Lisa A. Petrides
- Technologies, products, and models supporting knowledge management / Jing Luan, Andreea M. Serban
- Knowledge management : the "fifth face" of institutional research / Andreea M. Serban.
- Notes:
- "Spring 2002."
- Includes bibliographical references and index.
- ISBN:
- 0787962910
- OCLC:
- 49666246
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