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Patient satisfaction : defining, measuring, and improving the experience of care / Irwin Press.
- Format:
- Book
- Author/Creator:
- Press, Irwin.
- Series:
- Management series (Ann Arbor, Mich.)
- ACHE management series
- Language:
- English
- Subjects (All):
- Patient satisfaction.
- Physician and patient.
- Medical care--Quality control.
- Medical care.
- Physical Description:
- xv, 240 pages : illustrations ; 23 cm.
- Place of Publication:
- Chicago, Ill. : Health Administration Press, [2002]
- Contents:
- 1 Why Bother? 1
- 3 Digging Deeper: Patient Vs. Clinical Cultures 45
- 4 From Theory to Method 75
- 5 Reporting and Interpreting the Data 99
- 6 Mining the Data for Insights 121
- 7 From Data to Action 135
- 8 Creating a Culture, Not Just a Program 151
- 9 The Emergency Department: A Special Case 183
- 10 Implementing Change 219.
- Notes:
- Includes bibliographical references and index.
- ISBN:
- 1567931898
- OCLC:
- 49493083
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