Redefining financial services : the new renaissance in value propositions / Joseph A. DiVanna.

Format:

Book

Author/Creator:

DiVanna, Joseph A.

Language:

English

Subjects (All):

Financial services industry.

Physical Description:

xvi, 264 pages : illustrations ; 25 cm

Place of Publication:

Houndmills, Basingstoke, Hampshire ; New York : Palgrave Macmillan, 2002.

Summary:

"Redefining Financial Services" explores the fundamental redefinition of the role of financial intermediaries in the new century. Combining empirical knowledge with a historical approach, the author reveals that seven centuries of advances in technology have changed the nature of financial services very little. Examining the state of financial services today in the context of the new economy's evolution, Joe DiVanna investigates what changes are happening in the financial industry, where they are occurring, how they are materializing and, more importantly, why.

Contents:

Part I Introduction to Value Propositions 1

Part II The Future of Banking Services 9

1 Designing the Twenty-first-century Financial Institution for Value 15

2 The Future of Banking: E=mc[superscript 3] 24

3 Pervasive Computing: Really Getting to Know Your Toaster 37

4 Convergence and the Changing Landscape of Financial Services 48

5 eInsurance: Staking a Claim in the New World of Insurance 58

6 Capital Markets: Global Aspirations, Regional Values and Local Fears 64

7 Introducing eMarketplaces 69

8 Web Projects, Infrastructure and Value Propositions 76

9 Dot-com Lessons Learned: To Be or Not To Be, Value is the Question 84

Part III Global Viewpoints 93

10 Developing Trust, Brands and Services in African Banking 101

11 The Asian Advantage: A Modular Approach to Business Agility 106

12 Taiwanese Collaborative Product Commerce 110

13 Lifestyle Banking from Down Under 114

14 The European Synconomy 118

15 The Scandinavian Approach to mBanking 123

16 Eastern Europe Inc. Even Shakespeare said 'What's in a Name?' 129

17 Developing a Twenty-first-century Middle Eastern Financial Services Agenda 142

18 Diaspora Financial Services for Mobile Populations 148

19 Globalization: One Size Does Not Fit All 151

Part IV The Future of Payment Systems 157

20 An Evolution to the Exchange of Value 163

21 Anticipatory Technologies and Customer Centricity 168

22 Globalization, Social Adoption, International Regulation and the Evolution to Bankruptcy 173

23 Privacy: Big Brother Meets the Marketing Mavens 179

24 Valagents: Digital Indentured Servants in the Age of eMoney 190

Part V eMarketplaces: The New Frontier for Services 197

25 Introducing New Financial Products and Services 199

26 How to Approach the eMarketplace Space 211

27 The Evolution of eMarketplaces 223

28 Opportunities for Financial Institutions in eMarketplaces 225

29 Creating a Value Proposition 229

30 Developing Centres of Competencies 233

31 Selecting the Right Partners and Managing Relationships 237

32 Moving into Action 240

Conclusion: Developing a Twenty-first-century Agenda 242.

Notes:

Includes bibliographical references (pages 254-255) and index.

ISBN:

033399552X

OCLC:

49901759