Skills and techniques for human service professionals : counseling environment, helping skills, treatment issues / Ed Neukrug.

Format:

Book

Author/Creator:

Neukrug, Ed.

Language:

English

Subjects (All):

Human services.

Human services personnel.

Helping behavior.

Counseling.

Counselor and client.

Physical Description:

xiv, 225 pages : illustrations ; 24 cm

Place of Publication:

Pacific Grove, CA : Brooks/Cole-Thomson Learning, [2002]

Contents:

Section I The Counseling Environment 1

1 Characteristics Of The Effective Helper 3

Helper Qualities to Avoid and to Embrace 4

The Eight Characteristics 4

Being Empathic 4

Being Open 5

Being Real 6

Having High Internality 7

Being an Experiencer of Life 10

Having Good Emotional Health 11

Being an Alliance Builder 12

Being Competent 12

Bringing It All Together 14

2 Entering The Agency 18

Client's Initial Contact with Agency 18

Telephone Contact 19

Walking into an Agency 20

Office Atmosphere 21

Nonverbal Behavior 23

Attire 24

Eye Contact 25

Body Positioning and Facial Expressions 25

Personal Space 26

Touch 27

Voice Intonation and Tone 28

A Cross-Cultural Perspective on Nonverbal Behavior 29

Section II Helping Skills 31

3 Stages Of The Helping Relationship: Theory, Process, And Skills 33

A Stage Model for Understanding the Helping Relationship 33

Use of Theory in the Helping Relationship 34

Views of Human Nature as It Relates to Theory 35

The Views of Human Nature of Five Prevalent Theories of Counseling 36

Skills Associated with Varying Theories 42

What About the Skills We Will Learn in This Text? How Do They Fit in All of This? 42

Stages of the Helping Relationship 43

The Pre-Interview Process 43

Stage 1 Rapport and Trust-Building 44

Stage 2 Problem Identification 45

Stage 3 Goal Setting 46

Stage 4 Work 47

Stage 5 Closure 47

Stage 6 The Post-Relationship

The Revolving Door 48

Summary of Identified Skills and Attitudes of the Stages of the Helping Relationship 48

4 Foundational Skills 52

Silence and Pause Time 52

Listening 53

Hindrances to Effective Listening 55

Good Listening 56

Preparing Yourself for Listening 57

Empathic Understanding 58

Formula Responses 60

Natural Responses 61

Advanced Empathy 63

Practicing Empathic Responses 65

5 Commonly Used Skills 69

Affirmation Giving and Encouragement 69

Inadvertent Modeling 73

Intentional Modeling 74

Helper Self-Disclosure 76

Content Self-Disclosure 77

Process Self-Disclosure 78

When to Use Self-Disclosure 78

6 Information Gathering 81

The Purpose of Questions 82

Direct Questions 82

Closed Questions 82

Open Questions 83

Tentative Questions 84

Comparing Direct, Closed, Open, and Tentative Questions 85

The Use of "Why" Questions 85

When to Use Questions 86

Conducting a Structured Interview 87

The Use of Questions in Conducting the Interview 89

Professional Disclosure Statements and Informed Consent 89

Gathering the Information 90

7 Helper-Centered Skills 95

Solution-Giving Skills 96

Offering Alternatives 96

Information Giving 96

Offering Advice 96

Final Thoughts About Solution-Giving Responses 98

Feedback 98

Confrontation: Challenge with Support 99

Highlighting Discrepancies When Confronting Clients 100

Ways of Confronting Client Discrepancies 101

Interpretation 102

When to Use and Not Use Interpretation 105

Specialized Skills 106

Token Economies 106

Brief Treatment 107

Other Specialized Skills 108

Special Integration of Skills Exercise 109

Section III Treatment Issues 111

8 Case Management 113

Treatment Planning 113

Assessing Client Needs 114

Developing Client Goals 116

Diagnosis 117

Why Use DSM-IV-TR? 117

The DSM-IV-TR: A Brief Overview 118

Making a Diagnosis 122

Psychotropic Medications 123

Antipsychotics 123

Antimanic Medications 124

Antidepressants 124

Antianxiety Medications 124

Stimulants 125

Final Thoughts on Psychotropic Medications 125

Case Report Writing 125

Types of Case Report Writing 126

Writing Case Notes 127

Security of Record Keeping 128

Clients' Rights to Records 129

Managing and Documenting Client Contact Hours 130

Managing Client Hours 130

Documenting Client Contact Hours 130

Monitoring, Evaluating, and Documenting Progress Toward Client Goals 131

Making Referrals 131

Follow-up 132

Time Management 132

Special Integration of Case Management Exercise 133

9 Multicultural Counseling: Issues And Techniques 134

Why Multicultural Counseling? 134

The Changing Face of America 134

Counseling Is Not Working for a Large Segment of the Population 136

The Helping Relationship and Cultural Diversity 140

A Model for Understanding Culturally Diverse Clients 140

Culturally Skilled Professionals: Beliefs and Attitudes, Knowledge, and Skills 142

The Helping Relationship with Specific Populations 142

Counseling Individuals from Different Ethnic and Racial Groups 144

Counseling Individuals from Diverse Religious Backgrounds 145

Counseling Women 146

Counseling Men 148

Counseling Gay Men and Lesbians 149

Counseling Individuals Who Are HIV Positive 150

Counseling the Homeless and the Poor 151

Counseling Older Persons 152

Counseling People with Mental Illness 153

Counseling Individuals with Disabilities 154

The Ethically Astute Cross-Cultural Helper: Always Changing 156

10 Ethical And Professional Issues 159

Purpose of Ethical Guidelines 159

Ethical Decision Making: A Complex Process 161

Selected Ethical Issues and Ethical Dilemmas 162

Informed Consent 162

Competence and Scope of Knowledge 164

Supervision 165

Confidentiality 166

Privileged Communication 169

Dual Relationships and the Human Service Worker 170

Sexual Relationships with Clients 171

Primary Obligation: Client, Agency, or Society? 172

Continuing Education 174

Multicultural Counseling 175

A Competency Areas for Skills Standards 178

B Ethical Standards of Human Service Professionals 180

C Summary of Goals, Skills, and Attitudes of the Stages of the Helping Relationship and Exercises Associated with Them 189

D Overview of DSM-IV-TR Diagnoses 193

E Global Assessment of Functioning (GAF) Scale 202

F Four Case Studies 204

G Generic and Trade Names of Common Medications (Generic/Trade) 207

H Example of an Initial Intake Case Report 209.

Notes:

Includes bibliographical references (pages 212-221) and index.

ISBN:

0534567681

OCLC:

46976572