How to analyse talk in institutional settings : a casebook of methods / edited by Alec McHoul and Mark Rapley.

Format:

Book

Contributor:

McHoul, A. W.

Rapley, Mark.

Language:

English

Subjects (All):

Conversation analysis.

Discourse analysis.

Social interaction.

Physical Description:

xiv, 239 pages ; 24 cm

Other Title:

How to analyze talk in institutional settings

Place of Publication:

London ; New York : Continuum, 2001.

Summary:

Three approaches to analyzing institutional talk are introduced by internationally-recognized experts: Conversation Analysis, Discursive Psychology and Critical Discourse Analysis. The main section of the book ("Applications") illustrates these approaches by taking the reader through the process of analysis in such instances as how pilots talk in aircraft cockpits, how computer helpdesks work and how political speeches are constructed. Finally, the book opens up some theoretical and methodological controversies that occupy practitioners today. In this way, readers are introduced to the most recent ways of seeing how talk is critical to making the modern world work.

Contents:

Preface: with a little help from our friends / Alec McHoul, Mark Rapley xi

Part I Approaches

1. Applied conversation analysis / Paul ten Have 3

2. Discursive psychology / Derek Edwards, Jonathan Potter 12

3. Critical discourse analysis / Norman Fairclough 25

Part II Applications

4. Discovering order in opening sequences: calls to a software helpline / Carolyn Baker, Michael Emmison, Alan Firth 41

5. Understanding who's who in the airline cockpit: pilots' pronominal choices and cockpit roles / Maurice Nevile 57

6. Reporting a service request / Ann Kelly 72

7. Applying membership categorization analysis to chat-room talk / Rhyll Vallis 86

8. Investigating the 'cast of characters' in a cultural world / Kathy Roulston 100

9. Whose personality is it anyway? The production of 'personality' in a diagnostic interview / John Lobley 113

10. Howard's way: naturalizing the new reciprocity between the citizen and the state / Karen Herschell 124

11. History as a rhetorical resource: using historical narratives to argue and explain / Martha Augoustinos 135

12. On saying 'sorry': repertoires of apology to Australia's Stolen Generations / Amanda LeCouteur 146

13. Far from the madding crowd: psychiatric diagnosis as the management of moral accountability / David McCarthy, Mark Rapley 159

Part III Theory and Method

14. Two lines of approach to the question 'What does the interviewer have in mind?' / Angela O'Brien-Malone, Charles Antaki 171

15. Methodological issues in analysing talk and text: the case of childhood in and for school / Helena Austin, Peter Freebody, Bronwyn Dwyer 183

16. Demystifying discourse analysis: theory, method and practice / Keith Tuffin, Christina Howard 196

17. Is institutional talk a phenomenon? Reflections on ethnomethodology and applied conversation analysis / Stephen Hester, David Francis 206.

Notes:

Includes bibliographical references (pages 219-234) and index.

ISBN:

0826454631

082645464X

OCLC:

45845469