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Design for Six Sigma : launching new products and services without failure / Geoff Tennant.
- Format:
- Book
- Author/Creator:
- Tennant, Geoff.
- Language:
- English
- Subjects (All):
- Quality control--Statistical methods.
- Experimental design.
- Physical Description:
- xvii, 195 pages : illustrations ; 25 cm
- Place of Publication:
- Aldershot, Hants, England ; Burlington, VT : Gower, 2002.
- Contents:
- Part 1 Design and Six Sigma 1
- 1 Six Sigma overview 3
- Six Sigma described 3
- The need for Design For Six Sigma 9
- Manufacturing and services 13
- 2 Design considered 19
- The nature of design 19
- Elements of design 23
- Design as an activity 26
- Failures in design 30
- 3 Business strategy for growth 37
- Making a profit 37
- Short term and long term 39
- Strategy applied to design 42
- Customer focus 45
- New technology 47
- Design constraint methodology 50
- Part 2 A DFSS Methodology 55
- 4 DFSS framework and overview 57
- An outline methodology 58
- Flavours of DFSS 62
- Project case studies 66
- 5 DFSS methodology in detail 73
- Selecting and starting projects 75
- The solution comes first 78
- Focusing on the customer 80
- Conceptual design 84
- Design 89
- Implementation 92
- Commercialization 93
- 6 Advanced customer analysis 97
- Collecting data
- visiting the gemba 98
- Customer needs analysis 99
- Quality function deployment 105
- 7 Practical conceptual design 119
- Creativity and invention 119
- Complexity and simplicity 124
- Qualification and verification 126
- Costs and benefits 131
- 8 Robustness and reliability 137
- Failure and error 138
- Robust design and lean manufacture 145
- Considering people 149
- 9 Practical implementation 157
- DFSS as part of company strategy 158
- Project control 159
- Pilot testing and evaluation 160
- Process control and SPC 161
- Combining DFSS with other approaches 162
- 10 Management and people 171
- Team skills and training 171
- The business-customer conflict 174
- Scorecards, reward and recognition 175
- Innovation and chaos 176
- DPMO-to-process sigma conversion table 181
- DCCDI methodology tollgates 181
- Gazetteer 186.
- Notes:
- Includes bibliographical references and index.
- Local Notes:
- Acquired for the Penn Libraries with assistance from the Alumni and Friends Memorial Book Fund.
- ISBN:
- 0566084341
- OCLC:
- 47831486
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