Design for Six Sigma : launching new products and services without failure / Geoff Tennant.

Format:

• Book

Author/Creator:

• Tennant, Geoff.

Contributor:

• Alumni and Friends Memorial Book Fund.

Language:

English

Subjects (All):

• Quality control--Statistical methods.
• Experimental design.

Physical Description:

xvii, 195 pages : illustrations ; 25 cm

Place of Publication:

Aldershot, Hants, England ; Burlington, VT : Gower, 2002.

Contents:

• Part 1 Design and Six Sigma 1
• 1 Six Sigma overview 3
• Six Sigma described 3
• The need for Design For Six Sigma 9
• Manufacturing and services 13
• 2 Design considered 19
• The nature of design 19
• Elements of design 23
• Design as an activity 26
• Failures in design 30
• 3 Business strategy for growth 37
• Making a profit 37
• Short term and long term 39
• Strategy applied to design 42
• Customer focus 45
• New technology 47
• Design constraint methodology 50
• Part 2 A DFSS Methodology 55
• 4 DFSS framework and overview 57
• An outline methodology 58
• Flavours of DFSS 62
• Project case studies 66
• 5 DFSS methodology in detail 73
• Selecting and starting projects 75
• The solution comes first 78
• Focusing on the customer 80
• Conceptual design 84
• Design 89
• Implementation 92
• Commercialization 93
• 6 Advanced customer analysis 97
• Collecting data
• visiting the gemba 98
• Customer needs analysis 99
• Quality function deployment 105
• 7 Practical conceptual design 119
• Creativity and invention 119
• Complexity and simplicity 124
• Qualification and verification 126
• Costs and benefits 131
• 8 Robustness and reliability 137
• Failure and error 138
• Robust design and lean manufacture 145
• Considering people 149
• 9 Practical implementation 157
• DFSS as part of company strategy 158
• Project control 159
• Pilot testing and evaluation 160
• Process control and SPC 161
• Combining DFSS with other approaches 162
• 10 Management and people 171
• Team skills and training 171
• The business-customer conflict 174
• Scorecards, reward and recognition 175
• Innovation and chaos 176
• DPMO-to-process sigma conversion table 181
• DCCDI methodology tollgates 181
• Gazetteer 186.

Notes:

Includes bibliographical references and index.

Local Notes:

Acquired for the Penn Libraries with assistance from the Alumni and Friends Memorial Book Fund.

ISBN:

0566084341

OCLC:

47831486

Online:

The Alumni and Friends Memorial Book Fund Home Page