Globalization and human resource management in the airline industry / Jack Eaton.

Format:

Book

Author/Creator:

Eaton, Jack.

Series:

Ashgate studies in aviation economics and management

[Ashgate studies in aviation economics and management]

Language:

English

Subjects (All):

Aeronautics, Commercial--Management.

Aeronautics, Commercial.

Airlines--Management.

Airlines.

Total quality management.

Competition, International.

Physical Description:

ix, 158 pages ; 24 cm.

Edition:

Second edition.

Place of Publication:

Aldershot, Hants, England ; Burlington, VT : Ashgate, [2001]

Contents:

Part I External Relations

1 Relations with Customers 3

2 Relations with the State and Human Resource Management in Airlines 18

3 Relations with Investors, Suppliers, the General Public and Competitors and Human Resource Management 29

4 Airline Organization and External Relations 40

Part II Internal Relations

5 Theory of Airline Organization 51

6 Elements of Airline Organization 64

Part III Industrial Relations and Human Resource Management

7 Industrial Relations 81

Part IV Human Resource Management and Other Management Functions

8 Airline Production Management and Human Resource Management 109

9 Finance and Human Resource Management 118

10 Personnel Management 129.

Notes:

Series statement from CIP data.

Includes bibliographical references (pages 149-155) and index.

ISBN:

0754612864

OCLC:

47824022

Online:

Table of Contents