An action plan for outcomes assessment in your library / Peter Hernon and Robert E. Dugan.

Format:

Book

Author/Creator:

Hernon, Peter.

Contributor:

Dugan, Robert E., 1952-

Language:

English

Subjects (All):

Academic libraries--United States--Evaluation.

Academic libraries.

Universities and colleges--Accreditation--United States.

Universities and colleges.

Universities and colleges--Accreditation.

Evaluation.

United States.

Competency-based education.

Physical Description:

xi, 191 pages : illustrations ; 28 cm

Place of Publication:

Chicago : American Library Association, [2002]

Contents:

1 A New Day Is Here 1

Accountability 1

Regional Accrediting Agencies and Assessment Requirements 4

Regional Accrediting Agency's Standards Applied to Academic Libraries 11

2 Assessment Plans, Reports, and Guides in Institutions of Higher Education 18

Guides Developed by Institutions to Assist in Assessment Planning 18

Assessment Plans and Reports 21

Academic Libraries and University Assessment Planning 24

3 Developing an Assessment Plan for Measuring Student Learning Outcomes 29

Recognizing the Need for an Assessment Plan for Student Learning Outcomes 29

Identifying the Processes and Components of an Assessment Plan for Student Learning Outcomes 33

Creating the First Student Learning Outcomes Assessment Plan for the Sawyer Library 35

Creating the First Faculty Support Outcomes Assessment Plan for the Sawyer Library 38

4 Information Literacy Assessment Efforts of Some Academic Libraries 43

Some Libraries Accepting the Call for Assessment 44

Examples of Assessment Plans for University Libraries 48

5 Moving Public Libraries toward Outcomes Assessment 56

Accountability 56

Performance Measures and Standards 58

Outputs to Outcomes: What Will Be Different for the User? 60

6 Outcomes as a Type of Assessment 64

Outcomes Defined 66

Not Limiting Outcomes to Students 68

The Balanced Scorecard 68

Measures 69

Phrasing Outcomes 71

Distinguishing between Objectives and Outcomes 72

Some Ways to Explore Outcomes 73

Public Library Outcomes 74

Best Practices 77

Assessment Plan 77

7 The Research Process 80

Stage 1 Reflective Inquiry 81

Stage 2 Procedures 86

Stage 3 Data Collection, Analysis, and Interpretation 98

Stage 4 Presentation of Findings and Use of the Data Collected 99

8 Evidence Demonstrating the Achievement of Outcomes 101

Often-Used Measures (but Not outcomes) 102

Easy-to-Gather Indicators 102

Higher Order and Lower Order Outcomes 103

Data Collection 104

Illustrations of the Choice of Methods 111

Preparing to Use the Data Collected 115

9 Service Quality and Satisfaction 119

Service Quality 121

Satisfaction 128

Conducting a Service Quality or Satisfaction Study 128

10 Making a Commitment to Accountability and Learning Outcomes Assessment 133

Learning Assessment

an Imperfect Science 135

What Will Be Good Enough? 135

The Need to Clarify Terminology 136

Setting Priorities 137

A Taxonomy of Faculty and Library Relationships 137

Public Libraries and Assessment 138

A Challenge 139

A. Southern Association of Colleges and Schools, 1998 Criteria for Accreditation, Section V: Educational Support Services 141

B. Mildred F. Sawyer Library Student Learning Outcomes Assessment Plan for Information Literacy 143

C. Mildred F. Sawyer Library Faculty Support Outcomes Assessment Plan 147

D. Information Literacy 149

E. 1999-2000 Freshmen Pre/Posttest from the Daniel Library, The Citadel 151

F. 2000-2001 Freshmen Pre/Posttest from the Daniel Library, The Citadel 153

G. History 203, Student Research Survey from the Daniel Library, The Citadel 155

H. Information Literacy Standards, Performance Indicators, and Outcomes 157

I. Example of Research Components 161

J. Enhancing Skills through Technology: A Project for Advanced Accounting Students / Sudip Bhattacharjee, Lewis Shaw 170.

Notes:

Includes bibliographical references and index.

ISBN:

0838908136

OCLC:

48563109