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Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld.
Lippincott Library HF5415.525 .R45 2001
Available
- Format:
- Book
- Author/Creator:
- Reichheld, Frederick F.
- Language:
- English
- Subjects (All):
- Customer loyalty.
- Customer relations.
- Employee loyalty.
- Leadership.
- Physical Description:
- xiii, 213 pages : illustrations ; 24 cm
- Place of Publication:
- Boston : Harvard Business School Press, [2001]
- Contents:
- 2 Loyalty Leadership: Putting Principles into Practice 19
- 3 Play to Win/Win: Profiting at Your Partners' Expense Is a Shortcut to a Dead End 43
- 4 Be Picky: Membership Is a Privilege 73
- 5 Keep It Simple: Complexity Is the Enemy of Speed and Flexibility 97
- 6 Reward the Right Results: Worthy Partners Deserve Worthy Goals 121
- 7 Listen Hard, Talk Straight: Long-Term Relationships Require Honest, Two-Way Communication and Learning 149
- 8 Preach What You Practice: Actions Often Speak Louder than Words, but Together They Are Unbeatable 173.
- Notes:
- Includes bibliographical references and index.
- ISBN:
- 1578512050
- OCLC:
- 46402012
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