Supply chain strategy : the logistics of supply chain management / Edward Frazelle.

Format:

Book

Author/Creator:

Frazelle, Edward.

Language:

English

Subjects (All):

Business logistics.

Industrial procurement.

Physical Description:

x, 357 pages : illustrations ; 24 cm

Place of Publication:

New York : McGraw-Hill, 2002.

Summary:

Logistics -- the flow of material, information, and money between consumers and suppliers -- has become a key boardroom topic. It is the subject of cover features in business publications from The Wall Street Journal to Business Week. Annual global logistics expenditures exceed $3.5 trillion, nearly 20 percent of the world's GDP, making logistics perhaps the last frontier for major corporations to significantly increase shareholder and customer value. And at the heart of every effort to improve organizational logistics performance is supply chain efficiency.

Supply Chain Strategy is today's most comprehensive resource for up-to-the-minute thinking and practices on developing supply chain strategies that support a company's overall objectives. Covering world-class practices and systems, taken from the files of Coca-Cola, Wal-Mart, General Electric, and other companies, it covers essential supply chain subjects

Supply Chain Strategy explains and demonstrates how decision makers can use today's technology to enhance key logistics systems at every point in the supply chain, from the time an idea or product is conceived through its delivery to the final user. It describes the major steps in developing an effective, workable logistics management program -- one that will reduce operating expenses, minimize capital investment, and improve overall customer service and satisfaction.

Contents:

Chapter 1 The Definition, Evolution, and Role of Logistics in Business 1

1.1 The Definition of Logistics 5

1.2 The Evolution of Logistics and Supply Chain Management 5

1.3 Logistics Activities 12

1.4 Logistics Optimization 15

1.5 Logistics Master Planning 17

1.6 Logistics Around the World: Necessity Is the Mother of Invention 21

Section I Investigating Logistics Performance and Practices 23

Chapter 2 Logistics Activity Profiling and Data Mining 24

2.1 Profiling Motivations and Minefields 26

2.2 Logistics Activity Profiles 27

2.3 Logistics Data Mining 31

Chapter 3 Logistics Performance, Cost, and Value Measures 38

3.1 Financial Measures of Logistics Performance 40

3.2 Productivity Measures of Logistics Performance 48

3.3 Quality Measures of Logistics Performance 54

3.4 Cycle Time Measures of Logistics Performance 62

3.5 Logistics Performance Gap Analysis 63

Section II Innovating Logistics Practices and Systems 69

Chapter 4 Customer Response Principles and Systems 70

4.1 Customer Response Fundamentals and Notations 71

4.2 Customer Activity Profiling 73

4.3 Customer Response Performance Measures 76

4.4 Customer Service Policy Design 78

4.5 Customer Satisfaction Monitoring 82

4.6 Order Capture and Entry 83

4.7 Order Processing 84

4.8 Documentation, Invoicing, and Collections 88

4.9 Customer Response Systems 88

4.10 Customer Response Organization Design and Development 89

Chapter 5 Inventory Planning and Management 91

5.1 Inventory Fundamentals 96

5.2 Inventory Activity Profiling 106

5.3 Inventory Performance Measurement 109

5.4 Forecasting 113

5.5 Order Quantity Engineering 121

5.6 Fill Rate Planning 124

5.7 Inventory Control Policy and Replenishment Design 127

5.8 Inventory Deployment 137

5.9 Inventory Management Systems 142

5.10 Inventory Organization Design and Development 143

Chapter 6 Supply Management 145

6.1 Fundamentals of Supply 146

6.2 Supply Activity Profiling 146

6.3 Supply Performance Measurement 149

6.4 Supplier Service Policy (SSP) 152

6.5 Sourcing 155

6.6 Supplier Integration and Relationship Management 159

6.7 Purchase Order Processing 164

6.8 Buying and Payment 166

6.9 Supply Management Systems 167

6.10 Supply Organization Design and Development 168

Chapter 7 Transportation and Distribution Management 169

7.1 Transportation Optimization 171

7.2 Transportation Fundamentals 174

7.3 Transportation Activity Profiling and Data Mining 175

7.4 Transportation Performance Measures 180

7.5 Logistics Network Design 188

7.6 Shipment Planning and Management 195

7.7 Fleet, Container, and Yard Management 209

7.8 Carrier Management 217

7.9 Freight and Document Management 218

7.10 Transportation Management Systems (TMSs) 220

7.11 Transportation Organization Design and Development 221

Chapter 8 Warehouse Operations 224

8.1 Warehousing Fundamentals 225

8.2 Warehouse Activity Profiling 231

8.3 Warehouse Performance Measures 241

8.4 Receiving Principles 243

8.5 Putaway 248

8.6 Storage Operations 252

8.7 Order Picking Operations 259

8.8 Shipping Principles 267

8.9 Warehouse Management Systems 270

8.10 Warehouse Workforce Design and Development 272

Section III Implementing Logistics Systems 275

Chapter 9 Logistics and Supply Chain Information Systems 276

9.1 Logistics Information System (LIS) Functionality and Architectures 278

9.2 Logistics Data Warehousing, Data Mining and Decision Support Systems 282

9.3 Web-Based Logistics 287

9.4 Paperless and Wireless Logistics Systems 295

9.5 LIS Justification, Selection, and Implementation 308

Chapter 10 Logistics Organization Design and Development 311

10.1 Supply Chain Organization Management 312

10.2 Corporate Logistics Organization Alignment 319

10.3 Logistics Strategic Planning and Project Management 328

10.4 Logistics Process and Activity Management 333

10.5 Logistics Professional Development 343

10.6 Human-Friendly Logistics 343

10.7 Community-Friendly Logistics 345.

Notes:

Includes index.

ISBN:

0071375996

OCLC:

47272114