Introduction to information technology / Efraim Turban, R. Kelly Rainer, Jr., Richard E. Potter.

Format:

Book

Author/Creator:

Turban, Efraim.

Contributor:

Rainer, R. Kelly, Jr., 1949-

Potter, Richard E.

Language:

English

Subjects (All):

Information technology.

Management information systems.

Physical Description:

1 volume (various pagings) : color illustrations ; 27 cm

Place of Publication:

New York : John Wiley, 2000.

Contents:

Part I Information Technology in the Business Environment

1. Introduction: Business and Information Technology 1

Business in the Information Age: Pressures and Responses 3

Reality Check: Why You Need to Know about Information Technology 13

What Is an Information System? 17

Reality Check II: Strategic Questions and Information Technology Answers 23

2. Organizations and Information Technology Support 32

Information Systems Infrastructure and Architecture 34

Organizations: Structure and IT Support 39

The Evolution and Types of Information Systems 42

IT Support at Different Organizational Levels 47

Managing Information Technology in Organizations 50

Part II Information Technology Infrastructure

3. Computer Hardware 59

The Significance of Hardware 61

The Central Processing Unit 63

Computer Memory 66

Computer Hierarchy 73

Input Technologies 82

Output Technologies 86

Strategic Hardware Issues 89

4. Computer Software 96

Software History and Significance 98

Systems Software 100

Application Software 104

Software Issues 113

Programming Languages 117

Enterprise Software 124

5. Managing Organizational Data and Information 133

Basics of Data Arrangement and Access 134

The Traditional File Environment 137

Databases: The Modern Approach 139

Database Management Systems 145

Logical Data Models 147

Data Warehouses 155

6. Telecommunications and Networks 171

The Telecommunications System 173

Networks 186

Network Communications Software 189

Network Processing Strategies 193

Telecommunications Applications 197

7. The Internet and Intranets 206

What Is the Internet? 208

The Evolution of the Internet 210

The Operation of the Internet 213

Services Provided by the Internet 216

The World Wide Web 223

Internet Challenges 230

Intranets 234

Part III Applying Information Technology for Competitive Advantage

8. Interorganizational and Global Information Systems 242

Interorganizational Information Systems 244

Global Information Systems 245

Electronic Data Interchange (EDI) and Electronic Funds Transfer (EFT) 253

Extranets 260

Implementing Interorganizational Information Systems 265

9. Functional and Enterprise Systems 272

Information Systems to Support Business Functions 274

Transaction Processing Information Systems 276

Accounting and Finance Systems 281

Marketing and Sales Systems 286

Production and Operations Systems 290

Human Resource Management Systems 296

Integrated Information Systems and Enterprise Resource Planning 300

10. Data, Knowledge, and Decision Support 311

Management and Decision Making 313

The Data Management Life Cycle 316

Decision Support Systems 321

Enterprise Decision Support 328

Data Visualization Technologies 335

Knowledge Management and Organizational Knowledge Bases 338

Knowledge Discovery and Analysis 342

11. Intelligent Systems in Business 352

Artificial Intelligence and Intelligent Systems 354

Expert Systems 360

Other Intelligent Systems 366

Intelligent Agents 374

Virtual Reality: An Emerging Technology 376

Ethical and Global Issues of Intelligent Systems 378

12. Electronic Commerce 387

Foundations of Electronic Commerce 389

Business-to-Consumer Applications 392

Business-to-Business Applications 409

Consumers, Market Research, and Customer Support 412

Infrastructure, Payments, and Other Support 419

Legal and Ethical Issues in Electronic Commerce 426

13. Strategic Information Systems and Reorganization 435

Strategic Advantage and Information Technology 438

Porter's Competitive Forces Model and IT 440

Illustrative Strategic Information Systems 445

Ineffective Organizations in the Information Age 449

Business Process Reengineering 453

Virtual Corporations and Information Technology 465

Part IV Developing and Managing Systems

14. Information Systems Development 473

Information Systems Planning 475

The Traditional Systems Development Life Cycle (SDLC) 477

Alternative Methods for Systems Development 486

Systems Development Outside the Information Systems Department 492

Building Internet and Intranet Applications 502

15. Implementing IT: Ethics, Impacts, and Security 509

Ethical Issues 511

Impacts of IT on Organizations and Jobs 519

Impacts on Individuals at Work 521

Societal Impacts and Internet Communities 525

Security Is a Concern of Everyone 532

Protecting Information Systems 537.

ISBN:

0471170658

OCLC:

43811257

Online:

Table of Contents