Harvard business review on crisis management.

Format:

Book

Series:

Harvard business review paperback series

The Harvard business review paperback series

Language:

English

Subjects (All):

Crisis management.

Industrial management.

Strategic planning.

Physical Description:

v, 252 pages : illustrations ; 21 cm.

Other Title:

Crisis management

Place of Publication:

Boston : Harvard Business School Press, [2000]

Summary:

In the rapidly changing world of business, close calls and near misses are not uncommon. Obtaining the managerial skills and tools to effectively manage or avoid these crises is critical to the survival and success of your organization. This collection of eight essays highlights leading ideas on how to deal with difficult situations, crises, and other sensitive topics in a business environment.

Contents:

Managing the Crisis You Tried to Prevent / Norman R. Augustine 1

When an Executive Defects / Anurag Sharma, Idalene F. Kesner 33

A Strategic Approach to Managing Product Recalls / N. Craig Smith, Robert J. Thomas, John A. Quelch 61

Right Away and All at Once: How We Saved Continental / Greg Brenneman 87

Media Policy

What Media Policy? / Sandi Sonnenfeld 119

After the Layoffs, What Next? / Suzy Wetlaufer 143

Leadership When There Is No One to Ask: An Interview with Eni's Franco Bernabe / Linda Hill, Suzy Wetlaufer 171

Lincoln Electric's Harsh Lessons from International Expansion / Donald F. Hastings 207.

Notes:

Includes bibliographical references and index.

ISBN:

1578512352

OCLC:

41431639