Telephone medicine : triage and training for primary care / Harvey P. Katz.

Format:

Book

Author/Creator:

Katz, Harvey P.

Contributor:

Katz, Harvey P.

Language:

English

Subjects (All):

Pediatrics--Handbooks, manuals, etc.

Pediatrics.

Telephone in medicine.

Communication in pediatrics.

Pediatric emergencies--Handbooks, manuals, etc.

Pediatric emergencies.

Communication in pediatrics--Handbooks, manuals, etc.

Telephone in medicine--Handbooks, manuals, etc.

Telemedicine.

Emergency Medicine.

Communication.

Telephone.

Remote Consultation.

Medical Subjects:

Telemedicine.

Emergency Medicine.

Communication.

Telephone.

Remote Consultation.

Genre:

Handbooks and manuals.

Physical Description:

xviii, 279 pages : illustrations ; 26 cm

Edition:

Second edition.

Place of Publication:

Philadelphia, PA : F.A. Davis Co., [2001]

Summary:

-- Comprehensive, up-to-date information on how to set up the office telephone system and train personnel-- Contains decision guidelines for assessing urgency of most common calls-- Written at appropriate level for the medical office assistant and organized by complaint-- Chapters on individual complaints cover adults and children and provide staff with essential background information and a list of the questions to ask in order to determine the urgency of the patient's condition-- Includes home health care advice for each problem-- Offers guidance on risk management for physician and staff-- Includes sample cases to train and evaluate personnel

Contents:

Section 1 The Telephone in the Primary Health Care Practice / Harvey P. Katz, MD

1 The Role of the Telephone in Medical Care

An Overview 1

2 Organizing an Office Telephone Care System 5

3 Medicolegal Issues in Telephone Medicine 14

Section 2 Telephone Skills in Primary Health Care / Harvey P. Katz, MD

4 The Art of Telephone Medicine 19

5 The Medical History 24

6 Prescribing Medication Over the Telephone 30

7 How to Use the Triage Chapters of This Book 37

Section 3 Telephone Triage: Symptoms in Children / Harvey P. Katz, MD

8 Abdominal Pain 41

9 Animal Bites 45

10 Asthma 48

11 Burns and Sunburn 53

12 Colds 57

13 Constipation 60

14 Croup 63

15 Diarrhea 66

16 Earache 70

17 Eye Infection and Inflammation 73

18 Fever 77

19 Headache 83

20 Head Injury 85

21 Insect Bites and Stings 88

22 Nosebleed 91

23 Poisoning 94

24 Rashes 98

25 Sore Throat 105

26 Strains and Sprains 108

27 Urinary Burning and Frequency 110

28 Vomiting 114

29 Wounds 117

Section 4 Telephone Triage: Symptoms in Adults

30 Abdominal Pain / Jeannette M. Shorey, MD 121

31 Allergic Reactions and Anaphylaxis / Frank J. Twarog, MD, PhD 125

32 Back Pain / Robert H. Fletcher, MD, MSc 129

33 Breast Pain in Nursing Mothers / Susan Stangl, MD, MSEd 132

34 Burns / Ina Cushman, PA-C 135

35 Chest Pain / William D. Carlson, MD 139

36 Colds and Flu / Richard N. Winickoff, MD 143

37 Constipation / Deborah J. Wald, MD 147

38 Cough / John D. Goodson, MD 151

39 Diarrhea / Jeannette M. Shorey, MD 155

40 Ear Pain / Richard N. Winickoff, MD 159

41 Eye Pain and Foreign Bodies / Richard S. Weinhaus, MD 161

42 Fainting / Robert H. Fletcher, MD, MSc 167

43 Fever / Juliet K. Mavromatis, MD, William T. Branch, Jr., MD 170

44 Frostbite / Ina Cushman, PA-C 173

45 Headache / William J. Mullally, MD 176

46 Head Injury / Marie-Eileen Onieal, MMHS, RN, CPNP 181

47 Menstrual Cycle Problems: Amenorrhea and Oligomenorrhea / Susan Stangl, MD, MSEd 185

48 Menstrual Pain / Susan Stangl, MD, MSEd 188

49 Neck Pain / John D. Goodson, MD 190

50 Nosebleed / Laurence J. Ronan, MD 193

51 Rashes and Infestations / Laurence J. Ronan, MD, Deborah J. Wald, MD 195

52 Shortness of Breath (Dyspnea) / John D. Goodson, MD 199

53 Sore Throat / Richard N. Winickoff, MD 203

54 Strains and Sprains / Richard N. Winickoff, MD 205

55 Sunburn / Ina Cushman, PA-C 208

56 Urinary Tract Infections / Jane S. Sillman, MD 210

57 Vaginal Bleeding / Martin A. Quan, MD 213

58 Vaginal Discharge / Phyllis L. Carr, MD 217

59 Visual Disturbance / Richard S. Weinhaus, MD 221

60 Vomiting and Nausea / David E. Katz, MD, William F. Kelly III, MD, Christopher P. Cheney, MD, PhD 225

61 Wheezing / John D. Goodson, MD 228

62 Wounds / Marie-Eileen Onieal, MMHS, RN, CPNP 232

Section 5 Training and Evaluating Telephone Staff

63 A Four-Step Approach to Improving Telephone Service / Harvey P. Katz, MD 235

64 Case Studies for Role-Playing 238

Appendix A A Patient's Guide to Effective Use of the Telephone / Harvey P. Katz, MD 249

Appendix B Suggestions for Further Study 252.

Notes:

First ed. published under title: Telephone manual of pediatric care. 1982.

Includes bibliographical references (pages 252-267) and index.

Related Work:

Katz, Harvey P. Telephone manual of pediatric care.

ISBN:

0803604351

OCLC:

45806393