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Clients, pets and vets : communication and management / Carl Gorman.
Veterinary: Atwood Library (Campus) SF756.4 .G67 2000
Available
- Format:
- Book
- Author/Creator:
- Gorman, Carl.
- Series:
- Pocket practice guides
- Language:
- English
- Subjects (All):
- Veterinarian and client.
- Pet medicine.
- Veterinary medicine.
- Physical Description:
- viii, 168 pages : illustrations ; 22 cm.
- Place of Publication:
- Newbury : Threshold Press, 2000.
- Summary:
- This book provides veterinarians, technicians, and office staff guidance on what often is the most difficult part of working in a veterinary practice: dealing with the owners of the animals they treat. Emphasizing the power of communication, Clients, Pets, and Vets demonstrates how to relate to colleagues, practice faculty, and clients. Topics covered include making clients feel at home, the art of persuasion, how to break bad news, and how to be a helpful client. The lessons found in this book are usually only learned through years of experience.
- Contents:
- Why do we need clients?
- Making clients feel at home
- Making your message understood
- Clients have pets as well
- The art of persuasion
- How to look good
- How to break bad news
- Awkward situations
- Euthanasia
- How to be a helpful client.
- ISBN:
- 1903152046
- OCLC:
- 45786341
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