Consumer psychology of tourism, hospitality, and leisure / edited by A. G. Woodside ... [and others].

Format:

Book

Contributor:

Woodside, Arch G.

Sabin W. Colton, Jr., Memorial Fund.

Language:

English

Subjects (All):

Tourism--Psychological aspects--Congresses.

Tourism.

Travelers--Psychology--Congresses.

Travelers.

Hospitality industry--Congresses.

Hospitality industry.

Consumer behavior--Congresses.

Consumer behavior.

Travelers--Psychology.

Tourism--Psychological aspects.

Local Subjects:

Consumer behavior.

Genre:

Conference papers and proceedings.

Physical Description:

xi, 387 pages : illustrations ; 25 cm

Place of Publication:

Wallingford, Oxon, UK ; New York : CABI Pub., [2000]

Summary:

Knowledge of consumer psychology and consumer behavior in relation to tourism is valuable in determining the success of tourism and hospitality ventures. This book is an edited collection of papers from the 3rd Symposium "Consumer Psychology of Tourism, Hospitality and Leisure," held in Melbourne, Australia, in January 2003. Themes covered by the papers include attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; experience and satisfaction; market segmentation; attraction and loyalty; and image and interpretation.

Contents:

1 Building Foundations for Understanding the Consumer Psychology of Tourism, Hospitality and Leisure / Geoffrey I. Crouch, Richard R. Perdue, Harry J.P. Timmermans, Muzaffer Uysal 1

Part 1 Attitudes, Emotions and Information Processing

2 Profiling the One- and Two-star Hotel Guests for Targeted Segmentation Action: a Descriptive Investigation of Risk Perceptions, Expectations, Disappointments and Information Processing Tendencies / Sara Dolnicar 11

3 The Influence of Consumers' Emotions on their Service Product Evaluation / Sandra Gountas, John Y. Gountas 21

4 Validating a Guttman-type Social Distance Scale for Explaining Residents' Attitudes towards Tourism / Maree Thyne, Andreas H. Zins 33

Part 2 Motivation and Learning

5 Motivation for Domestic Tourism: a Case Study of the Kingdom of Saudi Arabia / Naima B. Bogari, Geoff Crowther, Norman Marr 51

6 Ecotourists' Environmental Learning Opportunity as a Source of Competitive Advantage: Are Ecotourism Operators Missing the Boat with their Advertising? / Garry G. Price 65

Part 3 Consumption Systems

7 Domestic Leisure Traveller Consumption Systems / Elizabeth Cowley, Ray Spurr, Peter Robins, Arch G. Woodside 75

8 Tourist Activity Planning in Congested Urban Tourism Environments: Towards a Game-theoretic Model and Decision Support System / Qi Han, Benedict G.C. Dellaert, W. Fred van Raaij, Harry J.P. Timmermans 91

9 Comparing First-time and Repeat Visitors' Activity Patterns in a Tourism Environment / Astrid D.A.M. Kemperman, Chang-Hyeon Joh, Harry J.P. Timmermans 103

Part 4 Decision and Choice

10 A Study of Tourist Decision Processes: Algarve, Portugal / Antonia Correia, Geoffrey I. Crouch 121

11 The Consumption of Association Convention Sites: Preliminary Results from a Study of Site Choice / Geoffrey I. Crouch, Jordan J. Louviere 135

12 Context and Dynamics of Social Interaction and Information Search in Decision Making for Discretionary Travel / Tzung-Cheng Huan, Jay Beaman 149

13 A Duality in Vacation Decision Making / Kenneth F. Hyde 161

14 A Model of Vacation Choice: an Integration of Personality and Vacation Choice with Leisure Constraints Theory / Robyn L. McGuiggan 169

15 Effects of Holiday Packaging on Tourist Decision Making: Some Preliminary Results / Walaiporn Rewtrakunphaiboon, Harmen Oppewal 181

Part 5 Experience and Satisfaction

16 An Examination of the Antecedents and Consequences of Customer Satisfaction / Yuksel Ekinci, Ercan Sirakaya 189

17 First-time and Repeat Visitors to Orlando, Florida: a Comparative Analysis of Destination Satisfaction / Paul Fallon, Peter Schofield 203

18 Aristotelian Ethical Values Within a Tourism/Hospitality Industry Context / Glenn F. Ross 215

19 The Role of Expressive and Instrumental Factors in Measuring Visitor Satisfaction / Muzaffer Uysal, John Williams 227

Part 6 Market Segmentation

20 Profiling Airline Web Users: a Segmentation Approach / Joseph S. Chen, Seyou Jang 237

21 Towards More Thorough Data-driven Segmentation in Tourism: a Tracking Framework for Exploring Segment Development / Sara Dolnicar 245

22 Sustainable Tourism and Stakeholder Groups: a Case Study of Colorado Ski Resort Communities / Richard R. Perdue 253

Part 7 Attraction and Loyalty

23 Cultural Determinants of Tourist Intention to Return / Jeffery M. Caneen 265

24 Towards the Conceptualization of Tourism Destination Loyalty / Outi Niininen, Michael Riley 275

Part 8 Image and Interpretation

25 Measuring Comparative Performance of Vacation Destinations: Using Tourists' Self-reported Judgements as an Alternative Approach / Metin Kozak 285

26 Cross-cultural Behaviour Research in Tourism: a Case Study on Destination Image / Metin Kozak, Enrique Bigne, Ana Gonzalez, Luisa Andreu 303

27 Journeys of the Imagination? The Cultural Tour Route Revealed / Tove Oliver 319.

Notes:

Includes bibliographical references and index.

Local Notes:

Acquired for the Penn Libraries with assistance from the Sabin W. Colton, Jr., Memorial Fund.

ISBN:

0851993222

OCLC:

41482206