Breakthrough performance : accelerating the transformation of health care organizations / Ellen J. Gaucher, Richard J. Coffey.

Format:

Book

Author/Creator:

Marszalek-Gaucher, Ellen, 1941-

Contributor:

Coffey, Richard James, 1943-

Language:

English

Subjects (All):

Health maintenance organizations.

Medical care--Quality control.

Medical care.

Physical Description:

xxiii, 321 pages : illustrations ; 25 cm

Edition:

First edition.

Place of Publication:

San Francisco : Jossey-Bass, [2000]

Summary:

Transform your organization. Learn to inspire the critical shared sense of urgency that is key to effective and successful innovation with acclaimed quality management gurus Ellen Gaucher and Richard Coffey as your guides. Drawing on analysis of the most current research and highlighting instructive case examples, Gaucher and Coffey will show you how to enhance organizational readiness and stimulate innovation beyond evolutionary incremental upgrades to achieve revolutionary breakthrough-level improvement in organizational performance.

Contents:

1 Health Care's New Sense of Urgency 1

2 The Relationship Between Business Excellence and Breakthrough Performance 25

3 Creating a Climate for Breakthrough Performance 45

4 The Characteristics of Breakthrough Performance 68

5 How Health Care Leaders Create Breakthrough Performance 98

6 Sharpening Your Customer Focus 126

7 Aligning the Organization for Action 156

8 Team Culture for Breakthrough Performance 177

9 Involving the Individual 203

10 Seven Indispensable Tools for Breakthrough 225

11 The Baldrige Criteria: Your Secret Weapon 261

A A Compendium of Questions for Breakthrough 289

B Actions to Achieve Breakthrough 300.

Notes:

Includes bibliographical references (pages 305-312) and index.

ISBN:

0787952311

OCLC:

43296554