The residential youth care worker in action : a collaborative, competency-based approach / Robert Bertolino, Kevin Thompson.

Format:

Book

Author/Creator:

Bertolino, Bob, 1965-

Contributor:

Thompson, Kevin, 1966-

Series:

Haworth marriage and the family

Language:

English

Subjects (All):

Child care workers--Training of--United States.

Child care workers.

Group homes for children--United States.

Group homes for children.

Group homes for youth--United States.

Group homes for youth.

Child care workers--Training of.

United States.

Physical Description:

xxiv, 182 pages ; 22 cm.

Place of Publication:

New York : Haworth Mental Health Press, [1999]

Contents:

The Evolution of Residential Youth Care Work xvi

Chapter 1. A Day in the Life: The Many Faces of Residential Youth Care Workers 1

Here, There, and Everywhere: Profiling the Residential Youth Care Worker 1

The Long and Winding Road: A New Direction for Youth Care Workers 3

The Heart of the Matter: The Resiliency Factor 6

Making the Connection: The Power of Relationships 6

The Toolbox 7

Building a Foundation: Assumptions of a Collaborative, Competency-Based Approach 8

Experience, Views/Stories, Action, and Context 14

Chapter 2. Something to Believe In: From Impossibility to Possibility 17

What Walt Disney Knew: Creating Possibilities 17

From Pathology to Competency: A New Language of Change 19

Wherever You Are, That's Okay 27

Keeping the Lines Moving and Signposts of Change 29

Chapter 3. Making Contact: Creating a Respectful Context and Climate for Change 31

First Impressions 31

Face-to-Face Assessment 34

Hotline Calls and Phone Assessments 55

Chapter 4. We're in This Together: Teaming Up in the Service of Change 61

Creating Change Through Team Meetings and Staffings 62

It's Your Turn: The Process of Changing Shifts 72

Thoughts on Level Systems 81

Chapter 5. Now You See It, Now You Don't: Altering Problematic Patterns of Viewing 85

The Role of Views 85

Changing Problematic Patterns of Viewing 89

A Different View: Externalizing the Problem 93

Creating Compelling Futures with Possibilities 98

Chapter 6. Pete and Repeat: Altering Problematic Patterns of Action, Interaction, and Context 109

Problematic Patterns of Action and Interaction 109

Changing the Doing of Problematic Patterns of Action and Interaction 111

Changing the Context 121

Identifying and Amplifying Change 123

Chapter 7. "Houston, We Have a Problem": Managing Crisis with an Eye on Possibilities 129

Crisis 129

Ideas for On-Call Crisis Management 135

Smokey the Bear versus Freddy the Fireman: Preventing Crises Before They Happen 140

Unconditional Conversations: The Power of Relationships 145

I Didn't Do It! Promoting Accountability 148

Promoting Accountability Within Preestablished Conditions 151

Chapter 8. The Journey of 1,000 Miles: Exploring Future Roads with Possibilities 157

The Big Picture: Sharing Change with Large Audiences 157

Certifiably Changed 162

At Every Ending Is a New Beginning: Discharge As Transition 162

Don't Forget Me! The Light That Never Goes Out 167

Countering Burnout and Valuing Yourself 168.

Notes:

Includes bibliographical references (pages [171]-175) and index.

ISBN:

0789007010

0789009129

OCLC:

41090610