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Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.
Van Pelt Library BF637.C45 S78 1999
Available
LIBRA BF637.C45 S78 1999
Available from offsite location
- Format:
- Book
- Author/Creator:
- Stone, Douglas, 1958-
- Language:
- English
- Subjects (All):
- Interpersonal communication.
- Interpersonal communication--Case studies.
- Physical Description:
- xxi, 250 pages : illustrations ; 24 cm
- Place of Publication:
- New York, N.Y. : Viking, 1999.
- Summary:
- Written by the Harvard Negotiation Project--the group that produced the bestselling "Getting to Yes"--this book sets forth a groundbreaking method and proven step-by-step approach that shows how to handle the most challenging conversations with more success and less anxiety.
- ISBN:
- 0670883395
- OCLC:
- 40200290
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