Agility in health care : strategies for mastering turbulent markets / Steven L. Goldman and Carol B. Graham editors ; sponsored by Agility Forum.

Format:

Book

Contributor:

Goldman, Steven L., 1941-

Graham, Carol B., 1947-

Series:

Jossey-Bass health series

The Jossey-Bass health series

Language:

English

Subjects (All):

Health maintenance organizations--Miscellanea.

Health maintenance organizations.

Competition.

Organizational change.

Customer services.

Consumer Behavior.

Health Maintenance Organizations.

Organizational Innovation.

Miscellanea.

Medical Subjects:

Consumer Behavior.

Health Maintenance Organizations.

Organizational Innovation.

Physical Description:

xxviii, 228 pages : illustrations ; 24 cm.

Edition:

First edition.

Place of Publication:

San Francisco, Calif. : Jossey-Bass, [1999]

Summary:

When IBM stopped selling hardware and started selling "solutions", this giant demonstrated its agility in building long-term customer relationships that could survive rapid marketplace change. Today, major medical and tertiary care centers, medical schools, and others are proving that they, too, can become agile competitors -- changing how their organizations are structured, their services are delivered, and the needs of their customers are met.

Creating the Agile Health Care Organization brings together prominent academics, consultants, administrators, and providers to illustrate the power of agility in action. With case studies, practical examples, and management tools for self-assessment, these contributors show how to focus on the four key dimensions of agility to: produce solutions, structure collaborative operations, create an adaptive organization that thrives on change, and leverage the expertise and knowledge of people to impact the bottom line.

Notes:

Includes bibliographical references (pages 217-220) and index.

ISBN:

0787942111

OCLC:

39747911