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Educating your clients from A to Z : what to say and how to say it / Nan Boss.
Veterinary: Atwood Library (Campus) SF756.4 .B66 1999
Available
- Format:
- Book
- Author/Creator:
- Boss, Nan.
- Language:
- English
- Subjects (All):
- Veterinary medicine.
- Veterinarian and client.
- Physical Description:
- v, 139 pages : illustrations ; 25 cm
- Place of Publication:
- Lakewood, Colo. : AAHA Press, [1999]
- Contents:
- Appointments
- Behavior problems
- Children and pets
- Dentistry
- Emergencies
- Fleas and ticks and other things that bite
- Grief counseling and euthanasia issues
- Heartworms
- Intestinal parasites
- Johnny-on-the-spot
- Kittens and puppies
- Laboratory testing
- Money matters
- Nutrition
- Over-the-counter sales techniques
- Pharmacy
- Questioning your clients
- Reproduction
- Surgery and anesthesia
- Telephone skills
- Urinary behavior problems
- Vaccinations
- Weight control and exercise for pets
- X-Rays, ultrasound, and other high-tech procedures
- Yearly exams and health care recommendations
- Zoonotic diseases.
- Notes:
- Includes bibliographical references and index.
- ISBN:
- 1583260021
- OCLC:
- 42062099
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