Juran's quality handbook / Joseph M. Juran, c-editor-in-chief, A. Blanton Godfrey, co-editor-in-chief.

Format:

Book

Contributor:

Juran, J. M. (Joseph M.), 1904-2008.

Godfrey, A. Blanton

Alumni and Friends Memorial Book Fund.

Language:

English

Subjects (All):

Quality control--Handbooks, manuals, etc.

Quality control.

Genre:

Handbooks and manuals.

Physical Description:

xv, 1 volume : illustrations ; 25 cm

Edition:

Fifth edition.

Other Title:

Quality handbook

Quality control handbook.

Place of Publication:

New York : McGraw Hill, 1999.

Summary:

The essential reference in quality engineering and management practices, Juran's Quality Handbook has been completely updated for this new edition. Contributed, revised, and edited by a global team of industry experts, this new edition provides penetrating coverage of the newest methods in planning, control, and results, delivering all the tools necessary for successful quality engineering and management well into the next century.

In this Fifth Edition, a major revision of the best-selling classic Handbook, you'll find new emphasis on software, and updates in many key areas.

Written for managers, quality and industrial engineers, and students, this dynamic new version of Juran's reaches beyond the management site to address new customer service, supplier relations, and worldwide market standard considerations. No management or engineering library can be complete without it.

Contents:

1. How to Use the Handbook / J. M. Juran 1.1

2. How to Think about Quality / J. M. Juran 2.1

3. The Quality Planning Process / John F. Early, O. John Coletti 3.1

4. The Quality Control Process / J. M. Juran, A. Blanton Godfrey 4.1

5. The Quality Improvement Process / J. M. Juran 5.1

6. Process Management / James F. Riley, Jr. 6.1

7. Quality and Income / J. M. Juran 7.1

8. Quality and Costs / Frank M. Gryna 8.1

9. Measurement, Information, and Decision-Making / Thomas C. Redman 9.1

10. Computer Applications to Quality Systems / Fredric I. Orkin, Daniel P. Olivier 10.1

11. The ISO 9000 Family of International Standards / Donald W. Marquardt 11.1

12. Benchmarking / Robert C. Camp, Irving J. DeToro 12.1

13. Strategic Deployment / Joseph A. DeFeo 13.1

14. Total Quality Management / A. Blanton Godfrey 14.1

15. Human Resources and Quality / W. R. Garwood, Gary L. Hallen 15.1

16. Training for Quality / Gabriel A. Pall, Peter J. Robustelli 16.1

17. Project Management and Product Development / Gerard T. Paul 17.1

18. Market Research and Marketing / Frank M. Gryna 18.1

19. Quality in Research and Development / Al C. Endres 19.1

20. Software Development / Lawrence Bernstein, C. M. Yuhas 20.1

21. Supplier Relations / John A. Donovan, Frank P. Maresca 21.1

22. Operations / Frank M. Gryna 22.1

23. Inspection and Test / E. F. "Bud" Gookins 23.1

24. Job Shop Industries / Leonard A. Seder 24.1

25. Customer Service / Edward Fuchs 25.1

26. Administrative and Support Operations / James A. F. Stoner, Charles B. Wankel, Frank M. Werner 26.1

27. Process Industries / Donald W. Marquardt 27.1

28. Quality in a High Tech Industry / M. K. Detrano 28.1

29. Automotive Industry / Yoshio Ishizaka 29.1

30. Travel and Hospitality Industries / Patrick Mene 30.1

31. Government Services / Al Gore 31.1

32. Health Care Services / Donald M. Berwick, Maureen Bisognano 32.1

33. Financial Services Industries / Charles A. Aubrey II, Robert E. Hoogstoel 33.1

34. Second-Generation Data Quality Systems / Thomas C. Redman 34.1

35. Quality and Society / J. M. Juran 35.1

36. Quality and the National Culture / J. M. Juran 36.1

37. Quality in Developing Countries / Lennart Sandholm 37.1

38. Quality in Western Europe / Tito Conti 38.1

39. Quality in Central and Eastern Europe / Robert E. Hoogstoel 39.1

40. Quality in the United States / J. M. Juran 40.1

41. Quality in Japan / Yoshio Kondo, Noriaki Kano 41.1

42. Quality in the People's Republic of China / Yuanzhang Liu 42.1

43. Quality in Latin America / Marcos E. J. Bertin 43.1

44. Basic Statistical Methods / Edward J. Dudewicz 44.1

45. Statistical Process Control / Harrison M. Wadsworth 45.1

46. Acceptance Sampling / Edward G. Schilling 46.1

47. Design and Analysis of Experiments / J. Stuart Hunter 47.1

48. Reliability Concepts and Data Analysis / William Q. Meeker, Luis A. Escobar, Necip Doganaksoy, Gerald J. Hahn 48.1

Appendix II. Tables and Charts AII.1

Appendix III. Selected Quality Standards, Specifications, and Related Documents AIII.1

Appendix IV. Quality Systems Terminology AIV.1

Appendix V. Quality Improvement Tools AV.1

Name Index and Subject Index Follow Appendix V.

Notes:

Previous eds. published under title: Quality control handbook.

Includes indexes.

Local Notes:

Acquired for the Penn Libraries with assistance from the Alumni and Friends Memorial Book Fund.

ISBN:

007034003X

OCLC:

39800749