Perspectives in total quality / edited by Michael J. Stahl.

Format:

Book

Contributor:

Stahl, Michael J.

Language:

English

Subjects (All):

Total quality management.

Physical Description:

xiii, 402 pages : illustrations ; 24 cm

Place of Publication:

Malden, MA : Blackwell in association with ASQ Quality Press, 1999.

Summary:

Based on customer responses to corporate change in the quality era, Perspectives in Total Quality offers readers contemporary analysis of how firms should act. The collection consists of 14 original chapters written by leading aeademics and practitioners in the field. They discuss topics such as global competition, ISO 9000, leadership development, customer focus, process management, and culture change.

The well-documented, scholarly approach will benefit readers who are seeking to improve their understanding of how customer response is shaping corporations. It will also help readers develop their own insights on how global competition through quality and re-organization can help them compete successfully in the next century.

Contents:

Part I Customers 5

1 Building Advantage Through Customer Value / Robert B. Woodruff, Sarah Fisher Gardial 7

2 The Emerging Academic Research on the Link between Total Quality Management and Corporate Financial Performance: A Critical Review / George S. Easton, Sherry L. Jarrell 27

3 Academic Culture and the American Quality Movement: Linking Fundamental Research and Quality Practice / Marietta L. Baba 71

Part II Systems 103

4 High Performing Organizations / Garry J. Huysse, Sheron Kennedy 105

5 Organizational Culture and the Total Quality Organization / Kyle M. Lundby, Jacquelyn S. DeMatteo, Michael C. Rush 134

6 An Organizational Model for Implementing a Total Quality Management System / Andrew G. Kemeny 153

Part III Processes 181

7 Process Management and Process Reengineering / William C. Parr 183

8 The Role of Process Managers and Understanding Process Variation / Mary G. Leitnaker 210

9 Design Quality and New Product Development / Michael E. Kennedy, Carmen J. Trammell, Clement C. Wilson 221

10 Product Development Speed and Quality: A New Set of Synergies? / Barbara B. Flynn, E. James Flynn, Susan K. Amundson, Roger G. Schroeder 245

11 Building the Lean Enterprise / Thomas G. Greenwood, Kenneth E. Kirby 272

Part IV Continuous Improvement and Assessment 311

12 Using the Baldrige Framework for Self-Assessment and Continuous Improvement / John P. Evans 313

13 Using ISO 9000 and the European Quality Award Approach to Improve Competitiveness / John J. Kirchenstein, Reg Blake 343

14 The Competitive Advantages of the TQM Firm / John W. Mogab, William E. Cole 371.

Notes:

Includes bibliographical references and index.

ISBN:

0631208844

OCLC:

39354191