Senior living communities : operations management and marketing for assisted living, congregate, and continuing care retirement communities / Benjamin W. Pearce.

Format:

Book

Author/Creator:

Pearce, Benjamin W.

Language:

English

Subjects (All):

Congregate housing--United States--Management.

Congregate housing.

Life care communities--United States--Management.

Life care communities.

Older people--Care--United States.

Older people.

Older people--Care.

Management.

United States.

Frail older people--Care--United States.

Frail older people.

Frail older people--Care.

Physical Description:

xi, 353 pages : illustrations ; 28 cm

Place of Publication:

Baltimore, Md. : Johns Hopkins University Press, 1998.

Summary:

The American Association of Retired Persons estimates that the number of communities for seniors has doubled in the past ten years and will more than double again before the turn of the century. With estimated annual revenues of $14 billion, the industry, is expected to grow dramatically -- to $30 billion by the year 2000. This explosive growth has meant that new administrators and staff often are learning by trial and error the complicated task of delivering high-quality and consistent services to elderly persons. While many new facilities have been successful, others have found themselves plagued by a variety of administrative and financial difficulties. Operators, developers, lenders, and staff members are attending conferences in record numbers, eager for practical answers to management challenges.

In Senior Living Communities Benjamin Pearce offers the first comprehensive guide to managing these important facilities. Drawing on years of experience running successful retirement communities, Pearce offers a wealth of sound advice and practical solutions. He discusses operating methods, staffing ratios, department management, cost containment, sales and marketing strategies, techniques of financial analysis, budgeting, and human resources. He also offers specific details on resident relations, transportation, activities, food service, housekeeping, laundry, and maintenance. An extensive operations audit is included in an appendix.

Contents:

I Administration

2 Financial Principles 19

3 Management and Human Resources 35

II Resident Services

4 Concierge and Reception 69

5 Resident Relations 79

6 Transportation 102

7 Activities and Enrichment 107

8 Food and Beverage Service 120

9 Dining Services 142

10 Housekeeping 164

11 Laundry 177

12 Maintenance 184

III Marketing and Sales

13 Marketing 197

14 Sales 230

15 Move-In Coordination 261

16 Aging in Place: Operating and Marketing Stabilized Communities 276

IV Other Services

17 Personal Care 287

18 Home Health 302

A 50 Questions Frequently Asked by Residents and Families 313

B Operations Audit 317

C Financing Alternatives For Assisted Living Facilities 339

D Preopening Critical Path 343.

Notes:

Includes bibliographical references (page 347) and index.

ISBN:

0801859611

OCLC:

39323007