Improving patient satisfaction now : how to earn patient and payer loyalty / Anne-Marie Nelson ... [and others].

Format:

Book

Contributor:

Nelson, Anne-Marie.

Language:

English

Subjects (All):

Patient satisfaction.

Primary care (Medicine)--Psychological aspects.

Primary care (Medicine).

Physician and patient.

Patient Satisfaction.

Physician-Patient Relations.

Medical Subjects:

Patient Satisfaction.

Physician-Patient Relations.

Physical Description:

xiv, 341 pages : illustrations ; 24 cm

Place of Publication:

Gaithersburg, Md. : Aspen Publishers, 1997.

Summary:

In today's health care environment, having satisfied patients just isn't enough you're now being judged by payers and compared to other providers; patient satisfaction is a big part of that evaluation. Improving Patient Satisfaction Now: How to Earn Patient and Payer Loyalty explains why understanding and meeting patient expectations is not only nice to know, it"s need to know! It gives you action steps in all areas of the practice. Through anecdotes and real-life examples from practicing physicians, you'll learn how to develop higher patient satisfaction, more compliant patients, a more productive and committed staff, and practical techniques to increase patient satisfaction in this updated edition.

Notes:

Includes bibliographical references and index.

ISBN:

0834209225

OCLC:

36430951