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Handbook of customer satisfaction measurement / Nigel Hill.
LIBRA HF5415.335 .H55 1996
Available from offsite location
- Format:
- Book
- Author/Creator:
- Hill, Nigel, 1952-
- Language:
- English
- Subjects (All):
- Consumer satisfaction--Evaluation--Handbooks, manuals, etc.
- Consumer satisfaction.
- Consumer satisfaction--Evaluation.
- Marketing research--Handbooks, manuals, etc.
- Marketing research.
- Genre:
- Handbooks and manuals.
- Physical Description:
- x, 310 pages : illustrations ; 23 cm
- Place of Publication:
- Aldershot, Hampshire, England ; Brookfield, Vt. USA : Gower, [1996]
- Notes:
- Includes bibliographical references (pages 306-307) and index.
- ISBN:
- 0566077663
- OCLC:
- 34473890
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