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To sell or not to sell : determining the tradeoffs between service and sales in retail banking phone centers / O. Zeynep Aksi̧n, Patrick T. Harker.
Lippincott Library HG1.W437 no.96-07
Mixed Availability
- Format:
- Book
- Author/Creator:
- Akşin, O. Z. (O. Zeynep)
- Series:
- Wharton Financial Institutions Center (Series) ; 96-07.
- Wharton Financial Institutions Center ; 96-07
- Language:
- English
- Physical Description:
- 33 pages : illustrations ; 28 cm.
- Place of Publication:
- [Philadelphia, Pa.] : Wharton Financial Institutions Center, Wharton School of the University of Pennsylvania, [1996]
- Notes:
- Working paper.
- Includes bibliographical references (pages 31-33).
- OCLC:
- 84335077
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