The banking revolution : positioning your bank in the new financial services workplace / Tom Harvey.

Format:

Book

Author/Creator:

Harvey, Thomas W.

Series:

Bankline publication

A Bankline publication

Language:

English

Subjects (All):

Banks and banking--Customer services.

Banks and banking.

Bank management--Quality control.

Bank management.

Physical Description:

xviii, 366 pages : illustrations ; 23 cm.

Place of Publication:

Chicago : Irwin Professional Pub., 1996.

Summary:

In order to move forward in the new era of financial services, banks must learn from the lessons of the past, understand the changes that are necessary, and plan a successful course for the future. The Banking Revolution offers bankers a unique perspective on their history, explains the need for change, and most importantly, provides the next steps. The Banking Revolution discusses the change of behavior and thought processes that bankers need to make in order to fend off the competition and improve the bottom line. Topics covered in The Banking Revolution include importance and the impact of the customer, internal and external forces that can make or break a bank, solutions and strategies for high profitability and performance, quantitative data on customer behavior and competitive trends, and case studies from the banking industry, not widely seen before. The ultimate goal of The Banking Revolution is to help banks meet the challenges, solve the problems and chart a new course in this changing industry.

Notes:

Includes bibliographical references and index.

ISBN:

1557387931

OCLC:

187471437