Patron behavior in libraries : a handbook of positive approaches to negative situations / [edited by] Beth McNeil and Denise J. Johnson.

Format:

Book

Contributor:

McNeil, Beth

Johnson, Denise J.

Language:

English

Subjects (All):

Public services (Libraries)--United States.

Public services (Libraries).

United States.

Libraries--Security measures--United States.

Libraries.

Libraries--Security measures.

Physical Description:

viii, 160 pages ; 23 cm

Place of Publication:

Chicago : American Library Association, 1996.

Summary:

How do you deal with homeless patrons who come to the library to sleep? What about young adults who come to the library to party? Just what is a 'patron behavior policy' and does your library need one?Sixteen experts have teamed up to provide authoritative answers to these and many other questions--and to provide sound strategies for dealing with negative patron behavior. They provide practical prescriptive guidelines for identifying and effectively responding to a variety of behavior problems. Plus, they offer librarians proactive methods for preventing patron problems.

Notes:

Includes bibliographical references and index.

ISBN:

0838906621

OCLC:

33101707