Improving government performance : an owner's manual / John J. DiIulio, Jr., Gerald Garvey, Donald F. Kettl.

Format:

Book

Author/Creator:

DiIulio, John J., Jr., 1958-

Contributor:

Garvey, Gerald, 1935-2000.

Kettl, Donald F.

Brookings Institution.

Language:

English

Subjects (All):

Government productivity--United States.

Government productivity.

United States.

Administrative agencies--United States.

Administrative agencies.

Physical Description:

x, 90 pages : illustrations ; 23 cm

Place of Publication:

Washington, D.C. : Brookings Institution, [1993]

Summary:

This book provides practical and timely guidance to those trying to improve government performance and offers specific proposals to address change and reform in government over the long-term.

Contents:

Introduction: Two Metaphors of Reform

Invention and Evolution 1

1. Thinking beyond the Rhetoric of Reform 4

The National Performance Review 5

An Incremental, Evolutionary, Experimental Process 6

Some Lessons

and Some Temptations 7

2. The Evolution of the Federal Bureaucracy 13

A Pattern of Agency-by-Agency Growth 13

Functional Specialization and Boundary Problems 15

3. The Contemporary Critique of Bureaucracy 18

The Risks of Bureaucratic Discretion 19

Controlling Discretion through Executive and Legislative Means 20

Controlling Discretion through Internal Procedures 24

Worker Quality and Motivation 28

Three Special Concerns 29

4. The Federal Government's Responsibilities 31

Dividing the Job 32

Reforming the Federal Procurement System 33

Remaking the General Services Administration 37

Revitalizing Federalism 39

5. Rebuilding Government Capacity 41

Smarter, Not Bigger, Government 42

Strengthening Financial Management 43

Upgrading Technology 44

Performance Budgeting 46

Serving Customers and Total Quality Management 48

6. Streamlining the Bureaucracy 55

Improving Middle Management 55

Reducing the Number of Midlevel Political Appointees 57

Consolidating Anachronistic Field Systems 58

Reinstating the President's Reorganization Authority 59

Coping at the Boundaries 59

The Most Important Boundary of All 62

7. Deregulating the Civil Service 64

Modernizing the Service in an Era of Proxy Government 66

Attracting and Keeping the Best 68

Remaking the Office of Personnel Management 69

8. Cultivating a Culture of Performance 73

Culture and Institutional Leadership 73

Risk Taking within the Federal Service 76

Rebuilding Public Trust and Confidence 77

Conclusion: Two Deficit Problems

Budget and Performance 79.

Notes:

Includes bibliographical references and index.

ISBN:

0815718551

OCLC:

28531552